Operation AWOL Hoodie

Orders can take up to 3 business days to leave our shop. We print to order in house, so we verify quality at multiple points to ensure you get a quality product and if we miss something, we back it by our customer service. You will get an email if there are any delays, promise. Changes to orders cannot be guaranteed 1 hour after the order is placed.

Keep in mind: business days are Monday-Friday and do not include holidays.

FUN FACT: This entire company is ran by a husband and wife, and do most of the order volume production in house with a small, dedicated team. We promise it'll be worth the wait, and you can feel good knowing you're supporting a small family business, not some mega beast company that ships everything to you from China

Returns & Exchanges (14 Days)

• You have 14 days after delivery to request a return or exchange.
• Items must be unworn, unwashed, and clean (no smells, pet hair, deodorant marks, etc.).

How to start:

• Go to: https://account.operationalindustries.com → “Request Return”
• OR email: orders@op-ind.com

Exchanges:

• If you want an exchange, submit a return request and leave a note with the size or design you want instead

Fees:

• Original shipping is non-refundable
• A discounted return shipping fee will be charged
• Returns have a 15% restocking fee (waived for exchanges)
• Exchanges require payment of the return shipping invoice before processing

Processing:

• Once your item is received and approved, you’ll get confirmation within 3 business days

Questions?

orders@op-ind.com