Shipping policy

SHIPPING TIMES
Orders can take up to 3 business days to leave our shop (unless otherwise specified in product description). Please allow up to an additional 3 business days for orders to process during holiday season or major sales times.

INTERNATIONAL ORDERS
We DO ship internationally for select items but have limited the options available for carriers due to the unreliability of carriers at this time. The options we have chosen to use for these orders have shown us to be reliable, timely, and allow us options to locate the package in the instance it is not delivered on time. Shipping costs are calculated based off weight and distance and are, unfortunately, out of our control. The shipping charge for your order does not include import duties, tax, VAT, tariffs, or any other fees charged by the carrier for customs clearance. You are responsible for paying these fees upon delivery.

Shipping costs cannot be refunded unless a claim is approved for a lost package. Claims take up to 3 weeks to process, and can only be started 30 days after a package has been mailed.

CANCELLATION POLICY
We reserve the right to refuse or cancel any order, including after an order confirmation has been sent, if we believe the order involves fraud, unauthorized activity, suspected resale, pricing/availability errors, or other issues affecting fulfillment. When possible, we will attempt to contact you using the information provided at checkout prior to cancellation; however, we are not always able to do so. If we cancel your order, any authorized payment will be voided or refunded in accordance with your payment provider’s processing times. All merchandise sold on this website is intended for personal use only and is not authorized for resale without our prior written consent. If you have questions about an order that has been cancelled, please email us at orders@op-ind.com.

Because we print items to order, orders typically enter the production/print queue within approximately one (1) hour of being placed (often sooner). Cancellation requests made before an order enters the print queue may be approved at no charge. Once an order has entered the print queue or production has begun (including when the item has been printed), cancellations may be subject to a 15% restocking/processing fee, as the item may still be produced and must be handled as inventory.

Pre-orders may be cancelled only while the pre-order window remains open. Once the pre-order period has closed, cancellations and refunds may no longer be available, as pre-order items are produced and allocated based on confirmed orders.

SHIPPING POLICY

Operational Industries LLC is responsible for preparing and shipping your order accurately and on time. Once a package is transferred to the shipping carrier, delivery is managed by the carrier and subject to their policies.

By placing an order, the customer agrees to the terms below.

Once your order ships, you will receive an email confirmation with tracking information.

Tracking may take 24–72 hours to update after shipment.

Once a package is marked “Delivered” by the shipping carrier, it is considered successfully delivered, and Operational Industries LLC is not responsible for:

• stolen packages
• missing packages after confirmed delivery
• carrier mis-deliveries where the carrier confirms delivery
• incorrect delivery due to customer-provided address errors

Customers must ensure their shipping address is accurate and secure.

If your tracking shows “Delivered” but you did not receive the package, you must:

Step 1 — Contact the shipping carrier immediately

File a missing package case with the carrier and request:

• case number
• GPS delivery coordinates
• delivery photo (if available)
• written confirmation of their investigation outcome

Step 2 — Submit that documentation to us

We cannot approve a refund, replacement, or credit without carrier documentation confirming:

• the package was misdelivered, OR
• the package is officially declared lost

Orders marked “Delivered” are not eligible for refunds or replacements without carrier confirmation.

A package may be eligible for a claim only if ALL conditions below are met:

• Tracking shows no delivery
• Tracking has had no movement for at least 7 days
• The package is within 15–60 days from the ship date
• The customer contacts us within the eligible window

We cannot open claims:

• before 15 days
• after 60 days
• if the customer does not notify us within the claim window

If the carrier confirms the package is lost:

• If items are available, we will reship
• If items are unavailable, we will issue store credit only

Packages returned to us due to:

• incorrect address
• insufficient address
• failure to collect package
• refusal of delivery

…may be reshipped at the customer’s expense.

Refunds (if approved) will be issued minus the original shipping cost and any return postage charged by the carrier.

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect or incomplete address is entered and the package is shipped:

• we are unable to modify or redirect the package
• we are not responsible for loss
• reshipment requires a new shipping payment

Filing a chargeback without first contacting us and following the steps above may result in:

• denial of future service
• refusal of reshipments
• submission of all tracking + policy evidence to the payment processor

Our tracking records and carrier confirmations are used as primary evidence in dispute responses.

For shipping issues, contact us at:
orders@op-ind.com

International orders: All of the above policy applies, except we must wait 6 weeks after the order has been shipped before we can file a claim. We must wait this time period before filing, the claim will be immediately denied if we try any earlier.