Refund policy

RETURNS, EXCHANGES, REFUNDS, & SHIPPING CLAIMS POLICY

RETURNS

We have a 14-day return policy for t-shirts, hoodies, wall flags, and caps, which means you have 14 days after delivery to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with no signs of wear (fragrances, pet hair, deodorant marks, etc.).

How to start a return

  • Go to https://account.operationalindustries.com

Log in and select “Request Return” under your eligible order.

  • Or email us at orders@op-ind.com with your order number and return request.

Return fees

  • We do not refund original shipping costs.
  • A discounted return shipping fee will be deducted from your refund.
  • A 15% restocking fee may apply depending on the item/condition.

If your return is accepted, you will receive a refund confirmation via email within 3 business days of us receiving your item. If your return is denied, you will receive an email stating the reason.

Denied returns: We cannot cover postage to return denied items to you. Please check your items carefully before shipping them back.

You can always contact us at orders@op-ind.com with questions.

EXCHANGES

We have a 14-day exchange policy for t-shirts and hoodies only (U.S. orders only). You have 14 days after delivery to request an exchange.

To be eligible, items must be in the same condition you received them: unworn or unused, with no signs of wear (fragrances, pet hair, deodorant marks, etc.).

How to start an exchange

  • Go to https://account.operationalindustries.com

Log in and select “Request Return” under your eligible order and leave a note explaining what you’d like to exchange for (size/design).

  • Or email orders@op-ind.com with your order number and exchange request.

Exchange shipping

We will send an invoice for a discounted return shipping fee once we receive and approve the returned items. Exchanges are not processed until this invoice is paid.

If your returned items are accepted, you will receive a tracking number for your exchange within 3 business days.

If your returned items are denied, we will email you the reason. We cannot pay to ship denied returns back to you.

Denied exchanges have two options:

  1. We can send a shipping invoice to return the denied item(s) to you.
  2. Or we can invoice you for the requested exchange item (discounts still apply), and we will comp shipping to get it to you.

DAMAGES / DEFECTS / WRONG ITEM

Please inspect your order upon delivery and contact us within 7 days of delivery if your item is defective, damaged, or incorrect.

To help us resolve it quickly, include:

  • your order number
  • clear photos of the item(s) and packaging
  • a description of the issue

If approved, we will provide a replacement, store credit, or refund depending on the situation.

NON-RETURNABLE ITEMS

We cannot accept returns or exchanges for:

  • sale items
  • gift cards
  • pre-order items
  • used gear
  • custom/special-order items
  • items fulfilled by third parties

If you’re unsure whether your item qualifies, please contact us at orders@op-ind.com before submitting a request.

REFUNDS

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note: banks and credit card providers may take additional time to post the refund.

SHIPPING ISSUES / LOST PACKAGES / DELIVERED BUT NOT RECEIVED

DELIVERED BUT NOT RECEIVED

If your tracking shows “Delivered”, the package is considered delivered to the address provided at checkout.

If your tracking shows Delivered but you did not receive your package, you must:

  1. Contact the shipping carrier immediately and open a missing package case
  2. Request the carrier’s case number and delivery confirmation (GPS/photo if available)
  3. Send the case number and documentation to orders@op-ind.com

Delivered packages are not eligible for refunds or replacements unless the carrier confirms mis-delivery or loss.

LOST PACKAGES (NOT DELIVERED) — U.S. ORDERS

A package may be eligible for a claim only if:

  • it has not been marked delivered, and
  • tracking has had no movement for at least 7 days, and
  • it is within 15–60 days after shipment, and
  • the customer contacts us within the claim window

We cannot file claims:

  • before 15 days
  • after 60 days
  • if the customer does not notify us within the eligible window

If the carrier confirms the package is lost:

  • If items are available, we will reship
  • If items are unavailable, we will issue store credit for the total order

We must wait for the carrier’s response before issuing any reshipment or credit.

INTERNATIONAL ORDERS

International orders follow the same process, except:

  • We must wait 6 weeks after shipment before filing a claim
  • Filing earlier will cause the claim to be denied

CARRIER RESPONSIBILITY

Operational Industries LLC is separate from the shipping carrier. We do not have more information than the tracking provided and cannot override, expedite, or change carrier policies.

CANCELLATION POLICY

We reserve the right to refuse or cancel any order (including after confirmation) if we believe it involves fraud, unauthorized activity, suspected resale, pricing/availability errors, or other issues affecting fulfillment. If we cancel your order, any authorized payment will be voided or refunded based on your payment provider’s processing times.

Because we print items to order, orders typically enter production within approximately one (1) hour of being placed (often sooner).

  • Cancellation requests made before production begins may be approved at no charge.
  • Once an order enters the print queue or production begins (including after printing), cancellations may be subject to a 15% restocking/processing fee.

 

Pre-orders may be cancelled only while the pre-order window remains open. Once closed, cancellations and refunds may no longer be available.

CONTACT

For returns, refunds, and shipping issues:

📩 orders@op-ind.com